Video requirements

Communication Manager

Avaya Video Telephony Solution provides a point-to-point communication capability for agents in a contact center.

Avaya Video Telephony Solution is an optional Avaya one-X Agent feature and requires the Communication Manager Remote Feature Activation (RFA) license. For information about this license requirement, see License requirements.

Note

Avaya one-X Agent supports video with H.323 in the My Computer and Desk Phone modes.

For more information about the video features, see the Avaya Video Telephony Solution deployment guide, which is available on the Avaya Web site at:

http://www.avaya.com/support

Avaya Video Telephony Solution features differ depending on the Communication Manager release because video is part of Communication Manager. Communication Manager 3.x or later is required for video.

Web camera

The following USB cameras have been tested with Avaya one-X Agent, and function adequately. The list is in no specific order.

Camera Logitech QuickCam® Communicate MP(S5500)
Logitech QuickCam® Ultra Vision
Logitech QuickCam® Pro 9000
Microsoft VX-3000
Microsoft VX-6000
Creative® WebCam Live!® Motion

You can find additional information about the video products from the following resources:

For the most current list of supported Web cameras, go to the Avaya Web site:

http:// www.avaya.com/support
For information about the supported Web cameras, go to the manufacturer's Web site.
Ensure that your personal computer meets the system requirements for your Web camera.